Frequently Asked Questions

Hotel Amenities

Yes! We provide complimentary high-speed wireless internet for our guests.

Yes, we provide self-parking for both hotel and event guests at a rate of $10 per car.

Our guest parking is located directly behind the building.

Yes, our guest parking is gated and under 24/7 camera visibility.

No, unfortunately we no longer offer a shuttle.

We do not offer valet or bell services at our hotel. However, our friendly front desk staff will gladly assist with luggage upon request.

We are dog-friendly!

Read more about our pet-friendly rooms and pet policy here. You’ll be asked to complete this form at check in.

There is a $25 pet fee per dog, with a maximum of 2 dogs per pet-friendly room. In the unfortunate instance of additional damages to the room, additional charges may be assessed.

Read more about our pet-friendly rooms and pet policy here. You’ll be asked to complete this form at check in.

We do not offer room service at our hotel. However, you can enjoy takeout options from our affiliated restaurants, the Gilded Unicorn and Steam Plant Restaurant.

Check out our dining page for more information ›

While we do not offer a full breakfast service, we provide fresh coffee and tea 24/7 for our guests. Additionally, every morning we offer a selection of muffins and Danish pastries. Start your day with us!

We do recommend Rosie’s Restaurant for breakfast, just a block away from the hotel.

We have a full-service onsite restaurant, Gilded Unicorn, located on the lowest level of the hotel, with access from the street or our elevator.

We partner with the Steam Plant Restaurant, Rosie’s Restaurant, and the Sapphire Lounge, all located downtown within walking distance. We also partner with Caruso’s Sandwiches & Artisan Pizza U-District, located just 7 minutes away, via vehicle, of the hotel.

Check out our dining page for more information ›

Policies

Anytime after 4:00 pm.

Early check-in is subject to availability and fees may vary.

Anytime before 11:00 am.

There is a late check-out fee of $15/hour.

A minimum check-in age is 18 years old, and must show a valid bank credit or debit card with an ID that matches reservation name.

With a valid bank credit or debit card on file.

Pre-paid and reloadable cards may be accepted at check-out, but not check-in.

There is a $75 authorization hold for each room taken at check-in.

Our returning guest discount rate is exclusive to guests who have stayed with us previously. This special rate applies only to the room occupied by the returning guest themselves.

Our Corporate Discount Program is an exclusive offer designed to provide employers and their traveling employees with significant cost savings and enhanced benefits during their stays. This program caters specifically to organizations with frequent business travelers, ensuring a seamless and rewarding experience for every trip.

Yes, we proudly support our military members and veterans by offering a military discount. It is our way of expressing gratitude for their dedicated service and sacrifice.

Please note you must show your military ID when you check in.

Absolutely! Besides our regular discounts and promotions, we offer exclusive deals and promo codes throughout the year. By following us on Facebook, Instagram, and Twitter, you can stay updated on the latest offers, flash sales, and limited-time discounts. Don’t miss out on the chance to save even more!

Room Amenities

In every room, there is a comfortable bed with fresh sheets, a TV, a mini-fridge, microwave, and a personal bathroom with free toiletries, hair dryer, and towels.

See Full List ›

Yes! These are subject to availability on a first-come, first-serve basis and can be requested at the time of arrival. They are $10 per day and limited to one per room.

Yes! These are subject to availability on a first-come, first-serve basis and can be requested at the time of arrival.

While we do not have laundry facilities at this location, our guests are welcome to use the coin-operated laundry facility at our sister property, Hotel Ruby, located one block east on First Street. Please feel free to inquire at the hotel front desk for assistance.

Meetings & Events

We offer intimate spaces suitable for small meetings. Additionally, our hotel features a well-equipped business center to fulfill all your meeting and business needs.

If you require larger meeting spaces, we recommend exploring the Montvale Event Center for more options.

No, we do not have event spaces at our hotel. However, we are connected with the Montvale Event Center and can offer special deals for your events and gatherings. Please inquire with our staff for more information!

Yes, we have special packages available in partnership with the Montvale Event Center. These packages offer great value for events and gatherings. Contact our staff for more details and to customize your experience!

A variety of options are available to secure onsite accommodations for your guests. Please let us know you are interested in a block of rooms and we will put you in contact with our guest room sales team to work out those details with.

Entertainment

Unfortunately, we do not have a pool or hot tub at our hotel. However, we offer a comfortable and welcoming atmosphere for you to enjoy during your stay.

See Full Amenities List ›

We have a fitness center for you to use, including treadmills, elliptical, recumbent bike, and an all-in-one weight machine.

Hours:
Daily: 5am – 10pm

Yes, we offer complimentary use of our bikes. They are located at our sister properties, Hotel Ruby & Steam Plant Hotel, where you’ll simply contact the front desk and complete a policy form. Bikes are available on a first come, first served basis.

Open House Event

Don’t miss our Open House, May 16th from 3pm to 7pm!

This is the perfect opportunity to get an idea of how our venue looks and feels during an event. Nibble on complimentary snacks provided by our catering partner, Steam Plant Restaurant, while you explore the building and envision your event in our stunning space space!

Questions? Call us at (509) 844-5672